Privacy Policy


High5 Recruitment Ltd (company number 9781585) is committed to complying with legal requirements and industry best practices while providing an excellent service and respecting your privacy. The new GDPR regulations come into force from May 25th, 2018 and will replace the current Data Protection Act 1998. We tell you how we collect personal data, how we process it and who we share it with and your rights. The policies and procedures on this page apply to situations where High5 Recruitment Ltd are the Data Controller.

Should you be unhappy with the way you have been treated in relation to the data we collect and our processing methods you can raise a complaint with the Information Commissioners Office (ICO) by contacting them on 0303 123 1113 or you may wish to have a live chat

The Data Controller is:

High5 Recruitment Ltd, Laurie House, Colyear Street, Derby DE1 1LA

The Data Protection Officer is:

Sharon Turner is our DPO and is responsible for monitoring our compliance with GDPR and advising our business of its obligations in relation to the processing of Personal Data. You can contact Sharon at Please use the words Data Query in the subject heading.

High5 Recruitment Ltd will collect, store and process personal information about our clients (end-employer), candidates (job-seekers) our staff, suppliers and other third parties. We recognise the need to treat it in an appropriate and lawful manner and any breach of this policy will be taken seriously and may result in disciplinary action.

The information we may collect:

Some information we may collect, hold and process is set out below:

  • your name,
  • your address,
  • your telephone number(s),
  • your email address, education,
  • work history, CV, job preferences,
  • geographical areas and any other work- related information you provide for example, references, DBS/training certificates. Please note this list is not exhaustive


We may also hold the following information:

  • Driving License
  • Birth Certificate
  • National Insurance Number
  • A log of all communication had with you
  • In some cases, permits and visas
  • In some cases, outcome of criminal record checks and security clearance for certain roles
  • Details on employers who have received your CV (with your consent) for consideration
  • Details on successful placements made (if gained employment via High5 Recruitment Ltd)
  • In some cases, medical information

This information will have been provided by you as the candidate (job-seeker) or a third party, such as a job board company or another employment business/agency including Job Centre Plus.

Your references will come from your previous employer. Please note that we shall notify you in advance should we need to contact your previous/current employer

Medical information will come from either your GP, Occupational Health or Consultant.

Some job opportunities may require a criminal record check and/or security clearance checks and where relevant, will be supplied by the Disclosure Barring Service or other external company.


No Personal Data Provided:

Should you refuse to provide High5 Recruitment Ltd with personal data – Name, address and relevant ID it will not be possible for us to offer you interviews or make a job offer.

Permanent Placements:

If we have placed you in permanent work we may hold your data securely for two years on our in-house CRM system for the purpose of referencing, accountability and feedback.

Once two years have elapsed your data will be deleted from all our systems. Once deletion has occurred we will no longer be able to access any of your information

How we use this information:

The information we collect, and hold is used for the following purposes:

* To match your skill set to suitable, permanent job opportunities

* To submit your details to our client (end-employer) once your consent has been received

* To place you with our client (end-employer)

* To keep you up-to-date on new job opportunities

* To keep you informed of our services available to you

We may sometimes need to establish your right to work in the UK so will ask you to provide evidence of such. You can see a full right to work checklist on the website

We are sometimes permitted by law to undertake security and criminal record checks on behalf of prospective employers. You can gain more information from the website

We may from time to time be required to deal with any medical concerns before you can secure employment. You can gain more of an understanding from the website

How we hold your information:

All your personal data is stored on our in-house database and maybe retained for 6 months or longer with your consent.

Disclosure of your information:

Your CV and related information will be shared/sent to:

  • Our clients who are advertising a specific role that we feel you are suitable for
  • Prospective Employers – As part of our service to you High5 Recruitment Ltd approach prospective employers on your behalf

Please note: – Your information will not be sent/shared without your consent which we will ask for in an email.

Additional Information will be provided once you have secured a placement. Some of these items are listed below. This list is not exhaustive.

  • ID
  • References
  • DBS/Health/Security information

High5 Recruitment Ltd do not hold onto personal data/CVs/Applications once the vacancy has been filled unless we have placed you in permanent work or you choose to register via or

The legal basis for processing certain information:

  • For certain positions it may be necessary to carry out criminal record checks (DBS). This will be processed on the basis that it is necessary for us to comply with the law.
  • Your right to work in the UK is processed by us as we are legally obliged to do so.
  • The basis for processing medical information will depend on the circumstances. It is necessary for us to protect health and safety or to prevent discrimination on the grounds of disability

Your Rights

You have several rights under the new GDPR and you can ask for a copy of the information we hold on you. We are not permitted to charge a fee for this request. You can send an email to and we will respond within five working days.

You will also have the following rights:

  1. The right to rectification
  2. The right to erasure
  3. The right to restrict processing
  4. The right to data portability
  5. The right to object
  6. The right to be informed
  7. The right of access
  8. The right to object
  9. The right to not be subject to automated decision making including profiling

If we are holding incorrect information you can request rectification by sending an email to We do ask individuals to take responsibility for notifying us at your earliest opportunity should any of your details change.

You may exercise your right to withdraw consent or to request erasure of personal data. Please note that deletion may not affect an ongoing recruitment process where the employer has already received the data as part of the recruitment process. Please request erasure by sending an email to This will be actioned at our earliest opportunity and you shall be notified by email.

You can request that we keep a copy of the information you provide but restrict processing. You can request this sending an email to

You can request a copy of the information you have provided to us in a commonly used format. This is known as the right to data portability You can do this by sending an email to

You have the right to object to the use of your data for direct marketing purposes and profiling. All our activity is done for legitimate purposes and nothing is done without your written consent.

You must agree to your information being processed for purposes you are aware of before it can be processed. Your consent will be required. Without consent your information will not be processed. You have the right to be informed and this is done at beginning of our policy.

You may ask for a copy of all personal data we hold on you in our role as Data Controller You can do this by sending an email to this is called the right of access

High5 Recruitment Ltd will aim to provide you with information on the purposes of processing, the envisaged period for which the personal data will be stored and how to lodge a complaint with a supervisory authority.

High5 Recruitment Ltd currently do not process your Personal Data to make automated decisions about you.

High5 Recruitment Ltd will take all steps necessary to ensure your data is treated securely.

Using our website: Please note you should be 18+ to register

The Information We Collect and How We Use It

High5 Recruitment Ltd may collect your personal details, including but not limited to your name and contact details (together with your e-mail address) and other relevant information from your CV. On occasions this may also include: Sensitive personal information such as details of criminal convictions. This information is held, used and disclosed by us as follows:

  1. to provide our services to you;
  2. to maintain our business relationship, where you are a user of our website, a client or candidate;
  3. to enable you to submit your CV for general applications or to apply for specific jobs.
  4. to match your details with job vacancies, to assist us in finding a position that is most suitable for you and to send your personal information (including sensitive personal information) to clients with your written consent.
  5. to answer your enquiries;
  6. to provide you with ad hoc information
  7. to fulfil contractual obligations with our clients
  8. to seek ideas, suggestions and concerns on how we can improve our services
  9. to trusted third parties where we have a duty to follow up on reference requests, for example criminal convictions
  10. we may also release personal information to regulatory or law enforcement agencies, if they require us to do so. We will also disclose your information where we are permitted and requested to do so by law.

Changes to your Personal Details

Should your personal details change during your time of registration with High5 Recruitment Ltd we would urge you to notify the office at your earliest opportunity by re-submitting your registration via This allows us to keep your records up-to-date


Your CV may be submitted via our website by completing the registration form. You may be applying for a specific role or you may be wanting High5 Recruitment Ltd to store your CV on our database for any positions as they arise. Your CV may be stored for a maximum period of six months on our in-house database and shall not be shared with any Employer/HR Department until we receive written consent.

You may also submit your CV via job boards, Indeed or Universal Job Match for example, for an advertised role. Should your application be successful, High5 Recruitment Ltd will initially contact you by phone to carry out a further pre-screening exercise and to disclose the employers’ details for you to research. Should you then wish to pursue your application we will request written consent to submit your CV to the end-employer.

High5 Recruitment Ltd will not store CVs for Job applicants that have been unsuccessful unless you decide to register via where your details will be stored for a maximum period of six months on our in-house database.

Links to Other Websites

Our website may contain links to other websites of interest. Should you click on these links you should be aware that we do not have control over those websites. We cannot be responsible for the protection and privacy of any information which you provide when visiting their site. You should exercise caution and take care to read their privacy statement before proceeding to provide information.

Changes to our Privacy Policy

High5 Recruitment Ltd may change and/or update our privacy policy at any time and this will be displayed on our website for a period of thirty days which will include a link to the updated privacy policy.

How We Use Cookies

A cookie is a small file which asks for permission to be placed on your computers’ hard drive. Once you agree, the file is added, and the cookie helps to analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website to tailor it to your needs. This information is only used for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies.

Equal Opportunities

High5 Recruitment Ltd is an equal opportunities employer and a company committed to diversity. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.


Should you wish to contact High5 Recruitment Ltd you can do so by dropping us an email to Should you wish to contact our registered office you can do so by sending correspondence to the address below:

MPS, 80 Friar Gate, Derby, United Kingdom DE1 1FL

Uploading Material to our Website:

High5 Recruitment Ltd will not be held accountable for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any material or posting you make on our website that we believe to be inappropriate.

Viruses, Hacking and Other Offences:

We ask you not to misuse our website by knowingly by:

  • Introducing viruses, trojans, worms, logic bombs
  • Gaining unauthorised access to our website, the server, computer or database connected to our website

Any such breach will be reported to the relevant Law Enforcement Authorities. We will not be liable for any loss or damage caused by a distributed Denial-of-service-attack. You would be committing a criminal offence under the Computer Misuse Act 1990.

You must also agree not to reproduce, duplicate, copy or re-sell any part of our website.

Please do not invade another’s privacy or cause annoyance or alarm to any other person.

We will use our discretion on an individual basis should a breach of these terms be committed. We may:

  • Issue a warning to you
  • Remove postings or material uploaded by you
  • Take legal proceedings for reimbursement that is not limited to administrative and legal costs

Complaints Policy:

High5 Recruitment Ltd will act in an appropriate manner and will handle complaints within an acceptable timeframe. All complaints are taken seriously and is vital we learn from experience. We are committed to providing a quality service to all our

service-users. Any complaints you wish to make please do so by sending an email to

Acknowledging your Complaint:

  • Within seven working days
  • A personalised email from the MD
  • Receive a step-by-step guide on how we propose to deal with your complaint and within what timeframe
  • We may ask to meet you in person, provide any relevant documentation/correspondence, to confirm, explain in more detail or clarify any issues
  • We’ll keep you updated throughout the decision- making process

Appealing Against our Decision:

Please email us at should you be dissatisfied with our decision. Please ensure you use – Appeal in the subject heading. We will review our decision again. You’ll need to provide a full explanation of why you are dissatisfied. You’ll be notified of our final decision within fourteen working days of receiving your appeal.

Taking your Appeal Further:

Please contact The Recruitment and Employment Confederation (REC) should you still be dissatisfied with our decision. The REC is the trade association for the Recruitment industry and you can write to them at The Recruitment and Employment Confederation, Dorset House, First Floor 27-45 Stamford Street, London SE1 9NT

This Privacy Policy will be reviewed and updated as and when we are notified of new legislation – Latest Policy updated 10-05-18 in accordance with the new GDPR Regulations that take effect from May 25th, 2018.
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